Returns & Exchanges Policy

Returns & Exchanges Policy

At Papaya Jewellery, each piece is individually handcrafted to order. As such, our jewellery is made bespoke to your specifications and is non-refundable.

• No Returns

  We do not accept returns on bespoke or made-to-order jewellery.

• No Exchanges

  Exchanges are not available where a piece has been altered, customised, engraved, or created as a bespoke design.

• Faults & Repairs

  In the rare event that your jewellery arrives damaged or faulty, please contact us within 48 hours of delivery with photographs so we can assess and arrange a resolution.

• Final Sale

  Once your order is confirmed and production has begun, it is considered a final sale.